support
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UCloud Developer Guide / Core / Communication / Support
Support
The support-service is implementing a basic system for support messages.
Rationale
At the moment this service is sending messages to the #devsupport
/#support
channels of slack. The messages are sent to slack via their webhooks feature. This service is not specified only to work with slack, but can be hooked up to any chat/mail service that supports webhooks.
Support ticket format
User information
UCloud username
Security role
Real name
Technical info
Request ID
User agent (Browser)
Type (Bug, Suggestion)
Custom message from the user
Table of Contents
Example: Creating a ticket
Frequency of use | Common |
---|---|
Actors |
|
Remote Procedure Calls
createTicket
createTicket
Request | Response | Error |
---|---|---|
Data Models
CreateTicketRequest
CreateTicketRequest
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